Biehl, et al., Certified Shorthand Reporters, Inc., is committed to the protection and privacy of your personal information on the Internet. If you have questions or concerns about this Privacy Policy, please contact us at the e-mail address provided below.

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted via the Biehl, et al., Certified Shorthand Reporters, Inc., website. On some pages, you can order and pay for services, make requests, and register to receive secure access to online materials. The types of personal information collected at these pages are:

• Name
• Firm Name
• Address
• E-mail address
• Phone number(s)
• Information that you provide regarding depositions, arbitrations and hearings
• Credit card payment information

The Way We Use Information

We use the information you provide about yourself when placing an order for services only to complete that order or for internal use in completing future orders, properly handling your account, configuring the way your services are prepared and delivered to you or otherwise serving you as you request. We do not share this information with outside parties except to the extent necessary to process online credit card payments through an authorized and secure provider.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We never use or share the personally identifiable information provided to us online in ways unrelated to those described above. Should a situation arise where, in order to provide you with the requested service and product, it became necessary to provide any personally identifiable information in order to fulfill your request for a transcript, we will notify you of same, thereby affording you with an opportunity to opt-out or otherwise prohibit such unrelated uses and secure said service and product by alternative means.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Refund Policy

Credit cards are accepted for your convenience. Pursuant to the California Code of Civil Procedure, 2025, all services and products will be made available to all parties at the same time, upon receipt of payment for same. All sales are final, whether payment is made by credit card via the website, through wire transfer or check.

Contact Us

If you have any questions or concerns about our Terms and Conditions or Privacy Policies, please call us at 800.208.6494 or email us at reporters@biehletal.com. As always, your satisfaction with all aspects of our business is our personal commitment to you.